TERMS AND CONDITIONS

KANNASTAR is a company founded by cannabis lovers and users to provide the world with the best extracts and related products. We work hard to ensure our products are the best quality we can create. We want to make sure you are 100% satisfied with every purchase we make. If you have questions about Cannabis Sativa L. extracts, usage or anything else, please contact our customer service team before purchasing.

Company name: Kanna Star Sp. z o. o. 

Register No. KRS: 0000677252 REGON: 367259512, VAT: PL5252710212

Address: Zbikowska 13 05-800 Pruszkow Poland

Email: info@kannastar.com

+48-508-100-420

For bank wire payments, please remember to state your order number or contact person, otherwise the delivery time will be prolonged since we have to match the orders.

If you wish to return an item, you may do so within 14 days from receiving it. You will receive a refund within 14 days from when we receive the item at Kannastar. You have to send an email to order@kannastar.com and only after receiving a confirmation mail for the return, you can return the products. The address where the product has to be returned to, will be communicated in this email. Items should be returned new and in the condition in which they were delivered. Please enclose relevant bank and account information. And please keep your mail receipt as proof of shipment. Costs associated with payment and delivery processing are covered by the customer.

Please check your shipment carefully upon arrival to ensure it has not been damaged during shipping. All claims for damaged product must be made with 48hrs of receipt.

 

We are selling our products as containing extracts of Cannabis Sativa L.. We are committed to complete compliance with European regulations and as such, because these products have not been evaluated by the EFSA, we make no claims as to any extra benefits for products containing extracts of Cannabis Sativa L.. If you have questions about this product, please contact our customer service team at prior to purchase.

1) By placing an order through our site, you warrant that you are at least 18 years old. If we are unsure of you age, we reserve the right to cancel your order.

2) By placing an order at Kannastar you accept all responsibilities regarding the legality of the products that will be shipped to you. All products on the website are legally permitted in the Poland. It’s your responsibility to know the rules and applicable customs regulations that exist in your country.

3) Kannastar.com does not guarantee in any way that the products available on this website are valid or legal / permitted outside of Poland.

4) Kannastar.com does not provide any medical assistance

5) You accept that it is your responsibility for all damages, penalties, loss of income or property resulting from the purchase, consumption, use or abuse of a product from Kannastar.com. The Company and its owners, representatives and employees can not be held liable.

6) If you are dissatisfied with the service you have received, please contact us at info@kannastar.com

 

GOVERNING LAW

 

This terms & condition (and any further rules, polices, or guidelines incorporated by reference) shall be governed and construed in accordance with the laws of Poland, without giving effect to any principles of conflicts of law.

PRIVACY POLICY
  • This privacy policy sets out how this website (hereafter "the Store") uses and protects any information that you give the Store while using this website. The Store is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. The Store may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

  • What we collect

  • We may collect the following information:

  • name

  • contact information including email address

  • demographic information such as postcode, preferences and interests

  • other information relevant to customer surveys and/or offers

  • For the exhaustive list of cookies we collect see the List of cookies we collect section.

  • What we do with the information we gather

  • We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.

  • We may use the information to improve our products and services.

  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

  • Security

  • We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

  • How we use cookies

  • A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

  • We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

  • Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

  • Links to other websites

  • Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

  • Controlling your personal information

  • You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes

  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by letting us know using our Contact Us information

  • We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

  • You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please email us this request using our Contact Us information.

  • If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

  • List of cookies we collect

  • The table below lists the cookies we collect and what information they store.

  • Cookie Name

  • Cookie Description

  • FORM_KEY

  • Stores randomly generated key used to prevent forged requests.

  • PHPSESSID

  • Your session ID on the server.

  • GUEST-VIEW

  • Allows guests to view and edit their orders.

  • PERSISTENT_SHOPPING_CART

  • A link to information about your cart and viewing history, if you have asked for this.

  • STF

  • Information on products you have emailed to friends.

  • STORE

  • The store view or language you have selected.

  • USER_ALLOWED_SAVE_COOKIE

  • Indicates whether a customer allowed to use cookies.

  • MAGE-CACHE-SESSID

  • Facilitates caching of content on the browser to make pages load faster.

  • MAGE-CACHE-STORAGE

  • Facilitates caching of content on the browser to make pages load faster.

  • MAGE-CACHE-STORAGE-SECTION-INVALIDATION

  • Facilitates caching of content on the browser to make pages load faster.

  • MAGE-CACHE-TIMEOUT

  • Facilitates caching of content on the browser to make pages load faster.

  • SECTION-DATA-IDS

  • Facilitates caching of content on the browser to make pages load faster.

  • PRIVATE_CONTENT_VERSION

  • Facilitates caching of content on the browser to make pages load faster.

  • X-MAGENTO-VARY

  • Facilitates caching of content on the server to make pages load faster.

  • MAGE-TRANSLATION-FILE-VERSION

  • Facilitates translation of content to other languages.

  • MAGE-TRANSLATION-STORAGE

  • Facilitates translation of content to other languages.